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Service Design Based on ITIL V3: A Management Guide

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Service Design Based on ITIL V3: A Management Guide - Van Bon, Jan, and de Jong, Arjen, and Kolthof, Axel
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The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ...

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Service Design Based on ITIL V3: A Management Guide 2008, Van Haren Publishing

ISBN-13: 9789087531256

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