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Continual Service Improvement Based on ITIL V3: A Management Guide

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Continual Service Improvement Based on ITIL V3: A Management Guide - Van Bon, Jan, and de Jong, Arjen, and Kolthof, Axel
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What are the key service management processes? What is the lifecycle approach? The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3--a quick, portable reference tool to the standards used within the Service Management community.

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Continual Service Improvement Based on ITIL V3: A Management Guide 2008, Van Haren Publishing

ISBN-13: 9789087531287

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