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IT Service Management: Support for your ITSM Foundation exam - Sansbury, John, and Brewster, Ernest, and Lawes, Aidan
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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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IT Service Management: Support for your ITSM Foundation exam 2016, BCS, the Chartered Institute for IT, Swindon

ISBN-13: 9781780173184

3rd edition

Trade paperback