For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint[trademark] slides.
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For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint[trademark] slides.
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Add this copy of Customer Service Training to cart. $4.98, very good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2006 by ASTD.
Add this copy of Customer Service Training (Astd Trainer's Wordshop) to cart. $33.83, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2006 by Association for Talent Develop.
Add this copy of Customer Service Training (Astd Trainer's Wordshop) to cart. $83.68, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2006 by Association for Talent Develop.