"One of the best business books of the year!"--Library Journal. In a decade where customer satisfaction can mean the success or demise of an organization, customers still encounter barriers to information, inflexible corporate policies, and unenthusiastic employees who leave consumers with everlasting impressions--negative ones. Author James H. Donnelly, Jr. offers proven guidelines management must implement to keep the customers satisfied.
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"One of the best business books of the year!"--Library Journal. In a decade where customer satisfaction can mean the success or demise of an organization, customers still encounter barriers to information, inflexible corporate policies, and unenthusiastic employees who leave consumers with everlasting impressions--negative ones. Author James H. Donnelly, Jr. offers proven guidelines management must implement to keep the customers satisfied.
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Add this copy of 25 Management Lessons From the Customer's Side of the to cart. $26.95, good condition, Sold by Top Notch Books rated 4.0 out of 5 stars, ships from Tolar, TX, UNITED STATES, published 1992 by McGraw-Hill Professional Book Group.
