Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and ...
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Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.
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Add this copy of The World of Customer Service to cart. $15.98, good condition, Sold by BOOKS2GO rated 4.0 out of 5 stars, ships from COLUMBIA, SC, UNITED STATES, published 2011 by Cengage Learning.
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Good. May contain some writing/highlighting. Cover shows wear from normal use. Supplemental materials such as CDs or access codes are not included unless otherwise noted.
Add this copy of The World of Customer Service to cart. $16.80, good condition, Sold by greenway rated 5.0 out of 5 stars, ships from Chattanooga, TN, UNITED STATES, published 2011 by Cengage Learning.
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Very good. Paperback. Pages appear to be unmarked. Spine is uncreased. Securely packed, with tracking provided. Trade paperback (US). Glued binding. 224 p. Audience: General/trade.
Add this copy of The World of Customer Service to cart. $25.91, good condition, Sold by BooksRun rated 5.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2011 by Cengage Learning.
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