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Assessing Business Excellence - Porter, Les, and Porter, Jessica, and Tanner, Steve
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For all practitioners who seek to use total quality management to improve their organizations effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes "Assessing Business Excellence" where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. The Malcolm Baldrige National Quality Award and the European Quality Award are just two of the business excellence frameworks ...

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Assessing Business Excellence 2015, Routledge, London

ISBN-13: 9781138137806

2nd edition

Hardcover

Assessing Business Excellence 2003, Routledge, Oxford

ISBN-13: 9780750655170

2nd edition

Trade paperback

Assessing Business Excellence 1998, Butterworth-Heinemann, Oxford

ISBN-13: 9780750639859

Revised edition

Trade paperback