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Total Quality Management: Text with Cases

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Total Quality Management: Text with Cases - Oakland, John S, and Porter, Les
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Written by the acknowledged British guru of Total Quality Management, John Oakland, this book is based on material from his two best-selling TQM books tailored to meet the particular requirements of a student audience. It provides a simple model for TQM and comprehensive coverage of the concepts students need to understand. The book is clearly written in a logical sequence and the text is supported with numerous real-life case studies. Professor Oakland demonstrates how a TQM strategy can be applied in all business ...

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Total Quality Management: Text with Cases 1995, Butterworth-Heinemann, Oxford, England

ISBN-13: 9780750621243

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