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Total quality management

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Total quality management - Oakland, John S.
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This book is about how to manage in a total quality way and is structured around the words understanding, commitment, organization, measurement (costs), planning, design, system, capability, control, teamwork and implementation. Essential steps for the successful introduction of TQM are set out under these headings. Aimed at directors, and managers in industrial, commercial and service organizations, the book guides the reader through the language of TQM and sets down a clear way to proceed for the whole organization.

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Total Quality Management 1991, Butterworth-Heinemann Ltd, Oxford

ISBN-13: 9780750600842

Hardcover

Total quality management 1989, Heinemann Professional Pub. :: Nichols Pub., Oxford :: New York, NY

ISBN-13: 9780434914791

Hardcover

Total Quality Management 1989, Nichols Publishing Company

ISBN-13: 9780893973483

Unabridged

Hardcover