Total Quality Management (TQM) is a comprehensive and integrated management philosophy designed to encourage a customer-focused approach, continuous improvement, cost-reduction and greater profitability. Trainers play a crucial role in the introduction and maintenance of TQM into a company - needing to be consultants as much as deliverers of information, and needing to work at all levels in the organization. This book prepares them for the task, written in a participative style, using case studies, questionnaires and ...
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Total Quality Management (TQM) is a comprehensive and integrated management philosophy designed to encourage a customer-focused approach, continuous improvement, cost-reduction and greater profitability. Trainers play a crucial role in the introduction and maintenance of TQM into a company - needing to be consultants as much as deliverers of information, and needing to work at all levels in the organization. This book prepares them for the task, written in a participative style, using case studies, questionnaires and trainer's tips.
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Add this copy of Training for Total Quality Management (Kogan Page to cart. $57.49, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1997 by Kogan Page.