When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied customers. The author also cuts through the mystique surrounding Nordstrom culture to show how other firms can imitate the retail legend's example.
Read More
When it comes to customer service, American retail giant Nordstrom is the standard against which all other companies are measured. Newly updated and revised, this text provides a candid and uncensored behind-the-scenes look at how Nordstrom has achieved its extraordinary success, with an annual revenue of $4 billion and an army of satisfied customers. The author also cuts through the mystique surrounding Nordstrom culture to show how other firms can imitate the retail legend's example.
Read Less
Add this copy of The Nordstrom Way: The Insider Story of America's #1 to cart. $9.38, very good condition, Sold by German's Book Sale rated 5.0 out of 5 stars, ships from Houston, TX, UNITED STATES, published 1999 by Wiley.
Add this copy of The Nordstrom Way: the Insider Story of America's #1 to cart. $15.96, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 1999 by Wiley.
Add this copy of The Nordstrom Way: the Inside Story of America's # 1 to cart. $18.97, fair condition, Sold by Jenson Books Inc rated 5.0 out of 5 stars, ships from Logan, UT, UNITED STATES, published 1999 by John Wiley & Sons Inc.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Fair. Size: 5x1x9; This item is fairly worn, but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, worn corners, bends, tears, small stains, and partial water damage. All pages and the cover are intact, but the dust cover may be missing, if applicable. Pages may include excessive notes and highlighting, but the text is not obscured or unreadable. Satisfaction Guaranteed.
Add this copy of The Nordstrom Way the Inside Story of America's #1 to cart. $24.01, very good condition, Sold by dromanabooks rated 5.0 out of 5 stars, ships from newstead, VIC, AUSTRALIA, published 2000 by John Wiley & Sons.
Add this copy of The Nordstrom Way: the Inside Story of America's # 1 to cart. $40.33, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1999 by John Wiley & Sons Inc.
Add this copy of The Nordstrom Way: the Inside Story of America's # 1 to cart. $71.25, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1999 by John Wiley & Sons Inc.
Add this copy of The Nordstrom Way: the Insider Story of America's #1 to cart. $74.36, new condition, Sold by GridFreed rated 5.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1999 by Wiley.
