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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition - Patterson, Kerry, and Switzler, Al, and Grenny, Joseph
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The New York Times and Washington Post bestseller that changed the way millions communicate "[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." -from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to ...

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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition 2011, McGraw-Hill Education, New York, NY

ISBN-13: 9780071771320

2nd edition

Trade paperback