Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $0.99, good condition, Sold by Zoom Books Company rated 5.0 out of 5 stars, ships from Lynden, WA, UNITED STATES, published 2002 by McGraw-Hill.
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Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $1.32, very good condition, Sold by More Than Words rated 4.0 out of 5 stars, ships from Waltham, MA, UNITED STATES, published 2002 by McGraw-Hill Education.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $1.32, good condition, Sold by More Than Words rated 4.0 out of 5 stars, ships from Waltham, MA, UNITED STATES, published 2002 by McGraw-Hill Education.
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Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $1.34, good condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 2002 by McGraw-Hill.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $1.39, good condition, Sold by Your Online Bookstore rated 5.0 out of 5 stars, ships from Houston, TX, UNITED STATES, published 2002 by McGraw-Hill.
Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $1.39, good condition, Sold by Orion Tech rated 5.0 out of 5 stars, ships from Arlington, TX, UNITED STATES, published 2002 by McGraw-Hill.
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Add this copy of Crucial Conversations: Tools for Talking When Stakes to cart. $2.19, very good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2002 by McGraw-Hill Education.
This book is great for building speaking skills.
For developing personal and professional relationships and careers. Great book.
Grace2133
Jul 2, 2009
Insightful
Everyone has to deal with difficult situations while interacting with people whether it be a difficult customer, a overzealous boss, or a conflict with a coworker. It is necessary to be able to deal with these types of situations with out losing your temper or making your work-life much more difficult and much less productive. Crucial Conversations is the perfect tool for anyone who has to deal with customers or coworkers for any amount of time. It gives you the basic tools to be able to manage maintaining your composure in difficult situations.
The advice in Crucial Conversations was given in an extremely engaging manner. The language was very conversational. I did not feel as if I was being preached or talked down to while reading this book as I think some self-help and instructional books have the tendency to do. The examples and stories illustrated their points sufficiently and in an engaging way. The stories also did not overwhelm. I sometimes find that there are too many and they overpower the message of the book. That was not the case with this one. The exercises were also very helpful and illustrated the points very well.
Crucial Conversations did have one minor flaw. I did find that sometimes the language became a bit cliché. It was not overly obvious and I feel that most self-help books fall victim to it.
I would recommend Crucial Conversations to anyone who works with people?simple as that because it?s inevitable that a situation will arise where the tactics in this book will be extremely useful.
