Nigel Hill
Nigel Hill is founding Director of The Leadership Factor Ltd, a company which specializes in customer satisfaction measurement. He is author of the Handbook of Customer Satisfaction and Loyalty Measurement, Second Edition, also published by Gower, as well as many articles on the subject. John Brierley is Principal Consultant with The Leadership Factor Ltd and is highly experienced in all aspects of CSM. Before moving into research he held the positions of production manager and general manager...See more
Nigel Hill is founding Director of The Leadership Factor Ltd, a company which specializes in customer satisfaction measurement. He is author of the Handbook of Customer Satisfaction and Loyalty Measurement, Second Edition, also published by Gower, as well as many articles on the subject. John Brierley is Principal Consultant with The Leadership Factor Ltd and is highly experienced in all aspects of CSM. Before moving into research he held the positions of production manager and general manager in the electronics industry, and commercial manager in the service sector. Rob MacDougall is Managing Director of The Leadership Factor Pty Ltd and has 16 years' experience across the consumer goods, hospitality and industrial market sectors. His responsibilities have included marketing strategy, market research, customer satisfaction measurement and advertising. See less
Nigel Hill's Featured Books
Nigel Hill book reviews
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Messiaen
A great and accurate bio
by ghmus7, Jul 10, 2009
This is a must read if you are interested in the work of Messiaen.
Th book admirably fleshes out the details surrounding each of his major works. As well, there are many insights into the composers' ... Read More
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Messiaen
In-depth
by Nuhorn, Apr 26, 2007
This is a must have book for anyone researching the life and work of Olivier Messiaen. His life is outlined well and his works and process are well described with plenty of anecdotal information on ... Read More