Joseph A Michelli
Joseph A. Michelli is a #1 New York Times bestselling author and globally recognized customer experience consultant. He is the author of books about brands renowned for their stellar service and outstanding growth, such as the Ritz-Carlton Hotel Company, Mercedes-Benz, and Starbucks. Michelli was so impressed by Macquarie's ability to deliver transformative customer experiences that he felt compelled to write this book.
Joseph A. Michelli is a #1 New York Times bestselling author and globally recognized customer experience consultant. He is the author of books about brands renowned for their stellar service and outstanding growth, such as the Ritz-Carlton Hotel Company, Mercedes-Benz, and Starbucks. Michelli was so impressed by Macquarie's ability to deliver transformative customer experiences that he felt compelled to write this book. See less
Joseph A Michelli's Featured Books
Joseph A Michelli book reviews
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
the journey of a million cups
by apmina, Mar 6, 2008
I love coffee, though I keep it to 1 per day. My favourite is a cafe latte. As the end user of a product I am profoundly interested in the the journey of my coffee, from the plant to the cup, but was ... Read More
