Wired and Dangerous: How Your Customers Have Changed and What to Do About It (16pt Large Edition)

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ... Read More

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ... Read Less

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  	This is a digital edition of this title. Rent eBook (2 Options) 90 Day Rental: $15.70 (Expires May 22, 2025) 120 Day Rental: $16.69 (Expires Jun 21, 2025) Buy eBook Lifetime Access: $19.95 Title: Wired and Dangerous: How Your Customers Have Changed and What to Do About It by Bell, Chip R.; Patterson, John R. Publisher: Berrett-Koehler Print ISBN: 9781605099750, 1605099759 eText ISBN: 9781605099774 Edition: 2011 1st edition Format: EPUB eBook	$15.70 Rent eBook This is a digital eBook Nothing will be shipped to you Works with web browsers and the VitalSource app on all Windows, Mac, Chromebook, Kindle Fire, iOS, and Android devices Most eBooks are returnable within 14 days of purchase Questions? See our eBook FAQ