For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration ...
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For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities.
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Add this copy of The World of Customer Service, 2nd to cart. $29.99, good condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2008 by South-Western Cengage Learning.
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Seller's Description:
As New. No Dust Jacket. As new! As new! As new! 224 pages. Text body appears to be clean, and free from previous owner annotation, underlining and highlighting. Quantity Available: 1. Shipped Weight: Under 1 kilo. ISBN: 0538730463. ISBN/EAN: 9780538730464. Pictures of this item not already displayed here available upon request. Inventory No: 1561023998.
Add this copy of The World of Customer Service to cart. $6.91, fair condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2007 by Thomson South-Western.
Add this copy of The World of Customer Service to cart. $8.95, very good condition, Sold by Delight of Life Books rated 5.0 out of 5 stars, ships from CEDAR, MI, UNITED STATES, published 2007 by Thomson South-Western.
Add this copy of The World of Customer Service to cart. $12.49, good condition, Sold by FirstClassBooks rated 4.0 out of 5 stars, ships from Little Rock, AR, UNITED STATES, published 2007 by Thomson South-Western.
Add this copy of The World of Customer Service to cart. $48.52, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2007 by South-Western Cengage Learning.
Add this copy of The World of Customer Service to cart. $205.78, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2007 by South-Western Cengage Learning.
Add this copy of The World of Customer Service to cart. $43.50, very good condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2004 by South-Western.
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Seller's Description:
Very Good Condition. The text appears clean, the cover has minor wear. Has NO CD. Quantity Available: 1. ISBN: 0538726687. ISBN/EAN: 9780538726689. Pictures of this item not already displayed here available upon request. Inventory No: 1560775734.
Add this copy of The World of Customer Service to cart. $14.92, fair condition, Sold by Bulk Book Warehouse rated 5.0 out of 5 stars, ships from Rotterdam, NY, UNITED STATES, published 2003 by South Western Educational Publishing.
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Seller's Description:
Fair. Shows wear such as frayed or folded edges, rips and tears, and/or worn binding. May have stickers and/or contain inscription on title page. No observed missing pages. Contains associated accessories such as CDs, maps and/or toys.
