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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center - Dawson, Keith
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Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment and software to managing agents, monitoring productivity, and enhancing customer relationships.

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center 2003, CRC Press, Oxford

ISBN-13: 9781578203055

4th edition

Trade paperback

Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center 1999, CMP Books, New York, NY

ISBN-13: 9781578200474

3rd edition

Trade paperback

The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center 1996, CMP Books

ISBN-13: 9780936648958

Hardcover