Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's ...
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Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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Add this copy of Service Management: Operations, Strategy, Information to cart. $9.99, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2007 by McGraw-Hill.
Add this copy of Service Management: Operations, Strategy, Information to cart. $18.90, good condition, Sold by MYBOOKSNME rated 3.0 out of 5 stars, ships from MIAMI GARDENS, FL, UNITED STATES, published 2007 by McGraw Hill Higher Education.
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Seller's Description:
Very good. No dust jacket. Highlighting/underlining. Audience: General/trade. BOX#: 123112. This sale is for a USED Soft Cover Book CDs is (not included). PLEASE READ THE FOLLOWING DESCRIPTION CAREFULLY: This book has Approximately (01) pages that contains Highlight, Answers for most Questions, Notes, Names, Marker s Marks, and/or Under-lining. This book HAS back cover has a marker's marks and front cover are not WRINKLE & CREASED no severe water damaged, stem bidding is fair. There is(no) pages wrinkle, creases, but not ripped pages) Email me: If there are concerns about the product s description or, if you ve received the item and you are not at most 65% satisfied with this item, do not keep it; return the item. You must return it within 7 days for full refund.
Add this copy of Service Management: Operations, Strategy, Information to cart. $19.27, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2008 by Mcgraw-Hill Higher Education.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 1200grams, ISBN: 9780071263467.
Add this copy of Service Management: Operations, Strategy, Information to cart. $19.45, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2008 by Mcgraw-Hill Higher Education.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 1200grams, ISBN: 9780071263467.
Add this copy of Service Management: Operations, Strategy, Information to cart. $19.45, fair condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2008 by Mcgraw-Hill Higher Education.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 1250grams, ISBN: 9780071263467.
Add this copy of Service Management: Operations, Strategy, Information to cart. $19.45, poor condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2008 by Mcgraw-Hill Higher Education.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 1250grams, ISBN: 9780071263467.
Add this copy of Service Management 6ed W/Cd (Ie) (Pb 2008) to cart. $42.97, new condition, Sold by discount_scientific_books rated 4.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 2007 by McGraw Hill Higher Education.
Add this copy of Service Management 6ed W/Cd (Ie) (Pb 2008) to cart. $44.41, new condition, Sold by discount_scientific_books rated 4.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 2007 by McGraw Hill Higher Education.
Add this copy of Service Management: Operations, Strategy, Information to cart. $74.35, new condition, Sold by GridFreed rated 4.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 2007 by McGraw-Hill.
