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Service Management: Operations, Strategy, and Information Technology with Student CD-ROM Mandatory Package

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Service Management: Operations, Strategy, and Information Technology with Student CD-ROM Mandatory Package - Fitzsimmons, James A, and Fitzsimmons, Mona J, and Fitzsimmons James
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Thie text looks at service management, through services provided, the economy, concepts and strategies and the use of information technology.

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Service Management: Operations, Strategy, and Information Technology with Student CD-ROM Mandatory Package 2000, Irwin/McGraw-Hill

ISBN-13: 9780072424195

3rd edition

Unknown binding