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Service Management: Operations, Strategy, Information Technology W/Student CD

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Service Management: Operations, Strategy, Information Technology W/Student CD - Fitzsimmons, James A, Professor
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Provides an introduction to service operations on the market. This book is designed to develop students' skills in both strategic and operational issues pertaining to services. It also offers information on Six-Sigma and RFID, as well as developments in other industry topics.

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Service Management: Operations, Strategy, Information Technology W/Student CD 2007, Irwin/McGraw-Hill

ISBN-13: 9780077228491

6th Revised edition

Hardcover