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The Mediator's Handbook - Beer, Jennifer E, Dr., PhD, and Stief, Eileen
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The popular "Mediator's Handbook" presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the process is laid out step-by-step - from bringing people to the table to achieving lasting resolution. The 'Toolbox' section details the skills mediators need to support the people, manage the process, and help participants make decisions.

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The Mediator's Handbook 1998, New Society Publishers

ISBN-13: 9780865713598

3rd Revised edition

Trade paperback