Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service ...
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Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future; it then focuses on specific skills and related topics. Each of the three parts focuses on a different aspect of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Readers will encounter interviews with real-world service providers, case study scenarios, and activities to teach them to apply these concepts to real-world situations. New to This Edition-New Customer Service interviews are included.-Updated research and statistics are incorporated throughout the text.-New Words to Live By quotes appear at the end of each chapter's Quick Preview section.-Chapters feature updated Trending Now sections.-Chapter openings spotlight In the Real World case studies.-Search It Out activity resources have been added.
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Add this copy of Loose Leaf for Customer Service: Skills for Success to cart. $21.98, very good condition, Sold by Avitar Books rated 5.0 out of 5 stars, ships from Springfield, OH, UNITED STATES, published 2018 by McGraw Hill.
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Very Good. Size: 11x8x1; Lightly used with some cover wear. Has school name, number and Avitar Books stamped in book. Access codes and supplements are not guaranteed with used items. All books directly from Avitar Books, we never use a 3rd party. Will ship within 24 hours, Monday-Friday!
Add this copy of Loose Leaf for Customer Service: Skills for Success to cart. $24.23, good condition, Sold by greenway rated 5.0 out of 5 stars, ships from Chattanooga, TN, UNITED STATES, published 2018 by McGraw Hill.
Add this copy of Loose Leaf for Customer Service: Skills for Success to cart. $26.23, good condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2018 by McGraw Hill.
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New. Softcover, International Edition. International edition. Softcover. Same contents as US edition. Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping, receive in 3-6 business days (most US addresses) See our member profile for customer support contact info.
Add this copy of Customer Service: Skills for Success to cart. $58.03, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Hialeah, FL, UNITED STATES, published 2018 by McGraw-Hill College.
Add this copy of Loose Leaf for Customer Service: Skills for Success to cart. $75.00, very good condition, Sold by Stanley hope rated 4.0 out of 5 stars, ships from Cooper City, FL, UNITED STATES, published 2022 by McGraw-Hill Companies.
Add this copy of Loose Leaf for Customer Service: Skills for Success to cart. $92.05, good condition, Sold by TEXTSHUB rated 5.0 out of 5 stars, ships from Franklin Lakes, NJ, UNITED STATES, published 2018 by McGraw Hill.
Add this copy of Loose Leaf for Customer Service: Skills for Success to cart. $95.01, new condition, Sold by SurplusTextSeller rated 4.0 out of 5 stars, ships from Columbia, MO, UNITED STATES, published 2018 by McGraw-Hill Companies.
Add this copy of Loose Leaf for Customer Service: Skills for Success to cart. $96.79, new condition, Sold by SurplusTextSeller rated 4.0 out of 5 stars, ships from Columbia, MO, UNITED STATES, published 2022 by McGraw-Hill Companies.
