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Knock Your Socks Off Service Recovery

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Knock Your Socks Off Service Recovery - Zemke, Ron, and Bell, Chip
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Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.

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Knock Your Socks Off Service Recovery 2000, Amacom, Nashville

ISBN-13: 9780814470848

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