In 1989, Dick Schaaf, co-author of "Service Edge", which profiled 101 leading organizations that were making service their #1 priority. Now, in "Keeping the Edge", Schaaf revisits the surviving 99 companies, including American Express, Disney, and Home Depot, to see how they have fared.
Read More
In 1989, Dick Schaaf, co-author of "Service Edge", which profiled 101 leading organizations that were making service their #1 priority. Now, in "Keeping the Edge", Schaaf revisits the surviving 99 companies, including American Express, Disney, and Home Depot, to see how they have fared.
Read Less
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $1.99, very good condition, Sold by Cuyahoga Valley Book Company rated 4.0 out of 5 stars, ships from Peninsula, OH, UNITED STATES, published 1995 by Plume.
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $2.99, very good condition, Sold by Redux Books rated 5.0 out of 5 stars, ships from Wyoming, MI, UNITED STATES, published 1997 by Plume.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very Good. Very good paperback. Pages are clean and unmarked. Covers show very minor shelf wear.; 100% Satisfaction Guaranteed! Ships same or next business day!
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $3.24, very good condition, Sold by HPB Inc. rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1997 by Plume.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Keeping the Edge Giving Customers the Service They to cart. $7.00, like new condition, Sold by Foundling Books rated 5.0 out of 5 stars, ships from Hilliard, OH, UNITED STATES, published 1997 by Plume (Penguin).
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
F/NONE. 0452271916. New, unused book. No flaws.; Appendix. Source notes. Additional suggested readings and bibliography. Index.; Trade PB; 358 pages; From the cover: The co-author of The Service Edge goes back to the 101 companmies he profled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business [as of 1995, the original publication date], and each as had to learn valuable lessons in the nineties in order to keep, refine, even reinvent its edge in increasingly competitive markets. By detailing what has worked for corporations such as Home epot, Merck, and McDonald's-and what has not for others such as American Express, Disney, and Acura-Schaaf provides a renewed sense of strategic direction for CESs, corporate managers, and small business owners alike.
Add this copy of Keeping the Edge-Giving Customers the Service They to cart. $7.00, very good condition, Sold by Sixth Chamber Inc. rated 4.0 out of 5 stars, ships from River Falls, WI, UNITED STATES, published 1997 by Plume Books.
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $29.02, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1997 by Plume.
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $39.50, new condition, Sold by Chidoc5 Rare Books rated 3.0 out of 5 stars, ships from Highland Park, IL, UNITED STATES, published 1997 by Plume.
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $39.64, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2010 by Blackstone Audiobooks.