For businesses large and small, Keeping the Edge provides an essential tool in planning for and adapting to the dramatically changing marketplace of the late 1990s. Offering new insights into the continuing interplay of competitive forces in each industry, the connection between quality and service is established and explored.
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For businesses large and small, Keeping the Edge provides an essential tool in planning for and adapting to the dramatically changing marketplace of the late 1990s. Offering new insights into the continuing interplay of competitive forces in each industry, the connection between quality and service is established and explored.
Read Less
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $7.99, very good condition, Sold by HPB Inc. rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1995 by Dutton Adult.
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Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $14.95, like new condition, Sold by Stanley Louis Remarkable Books rated 5.0 out of 5 stars, ships from Saint Charles, IL, UNITED STATES, published 1995 by Dutton.
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Fine in Fine jacket. A fine copy with blue cloth spine on red paper boards and gilt titles on spine Signed by the author on a bookplate on the ffep No other marks or damage at all 358 pp.
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $26.90, very good condition, Sold by Robinson Street Books rated 3.0 out of 5 stars, ships from Binghamton, NY, UNITED STATES, published 1995 by Penguin Putnam Inc.
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Used: Very Good. Prompt shipment, with tracking. we ship in CLEAN SECURE boxes EntrepreneurshipDescriptionDick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business-and all have had to learn valuable lessons in the nineties in order to keep, refine, even reinvent their edges in increasingly competitive markets. Schaaf does not soften the blows when he looks at what developed in some of America's best companies-and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering...and now right back to a renewed emphasis on customer service.
Add this copy of Keeping the Edge: Giving Customers the Service They to cart. $41.04, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1995 by Dutton Adult.
