Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high ...
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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
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Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2004 by Second River Healthcare Press.
Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, very good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2004 by Second River Healthcare Press.
Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, very good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2004 by Second River Healthcare Press.
Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, very good condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2004 by Second River Healthcare Press.
Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2004 by Second River Healthcare Press.
Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2004 by Second River Healthcare Press.
Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2004 by Second River Healthcare Press.
Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, good condition, Sold by Poquette's Books rated 5.0 out of 5 stars, ships from Dewitt, MI, UNITED STATES, published 2004 by Second River Healthcare.
Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, good condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2004 by Second River Healthcare Press.
Add this copy of If Disney Ran Your Hospital: 9 1/2 Things You Would Do to cart. $2.19, good condition, Sold by Seattle Goodwill rated 5.0 out of 5 stars, ships from Seattle, WA, UNITED STATES, published 2004 by Second River Healthcare Press.
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