This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book???s "customer-is-king philosophy underscores all of its content, and is highlighted by the characteristics that define a customer-driven company and global market. KEY TOPICS: The ten-step model explains in detail how to understand customer service and its ...
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This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book???s "customer-is-king philosophy underscores all of its content, and is highlighted by the characteristics that define a customer-driven company and global market. KEY TOPICS: The ten-step model explains in detail how to understand customer service and its importance; set the tone and company-wide expectations; identify what your customers want; benchmark the company???s processes; compare actual performance against benchmarks, identify root causes; provide customer service training for all employees; turn difficult and dissatisfied customers into loyal life long customers; communicate effectively and often with customers; establish internal customer satisfaction; and establish a customer-oriented culture. MARKET: For customer-driven businesses-especially engineering, manufacturing, and construction companies.
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Add this copy of Effective Customer Service: Ten Steps for Technical to cart. $2.25, good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2003 by Pearson.
Add this copy of Effective Customer Service: Ten Steps for Technical to cart. $25.50, very good condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2003 by Pearson Prentice Hall.
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Seller's Description:
Very Good Condition. Very good condition copy, Text appears to be clean, Wear to over all book from storage, Bump to book edges, Multiple copies available this title. Quantity Available: 2. Shipped Weight: Under 1 kilo. Category: Customer services; Customer services; ISBN: 0130485292. ISBN/EAN: 9780130485298. Pictures of this item not already displayed here available upon request. Inventory No: 1561026267.
Add this copy of Effective Customer Service to cart. $28.50, new condition, Sold by Express_Books rated 4.0 out of 5 stars, ships from Lakewood, NJ, UNITED STATES, published 2003 by Pearson.
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Seller's Description:
New in new dust jacket. International Edition, Paperback, Brand New, ISBN and Cover image may differ but contents similar to U.S. Edition, Printed in Black & White. End Chapter Exercises may differ. No CD/Access code. Legal to use despite any disclaimer, We ship to PO, APO and FPO adresses in U.S.A. Choose Expedited Shipping for FASTER DELIVERY. Customer Satisfaction Guaranteed.
Add this copy of Effective Customer Service: Ten Steps for Technical to cart. $43.24, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2003 by Pearson.
