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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement

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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement - Chavez, Tom, and O'Hara Chris, and Vaidya, Vivek
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The indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world A tectonic shift in the practice of marketing is underway. Digital technology, social media, and e-commerce have radically changed the way consumers access information, order products, and shop for services. Using the latest technologies - cloud, mobile, social, internet of things (IoT), and artificial intelligence (AI) ...

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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement 2018, McGraw-Hill Companies

ISBN-13: 9781260441536

Hardcover