This relatively brief text relies heavily on vignettes to convey customer service misfortunes, followed by assessments and tips on how to avoid them. These are followed by questions and assignments for developing customer service plans for a variety of company types. The appendix delineates the casu
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This relatively brief text relies heavily on vignettes to convey customer service misfortunes, followed by assessments and tips on how to avoid them. These are followed by questions and assignments for developing customer service plans for a variety of company types. The appendix delineates the casu
Read Less
Add this copy of Customer Service: Serve Us America to cart. $8.71, good condition, Sold by Poquette's Books rated 5.0 out of 5 stars, ships from Dewitt, MI, UNITED STATES, published 2001 by Prentice Hall.
Add this copy of Customer Service: Serve Us America to cart. $28.33, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2001 by Pearson College Div.
Add this copy of Customer Service-Serve Us America to cart. $38.47, new condition, Sold by discount_scientific_books rated 5.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 2001 by Prentice Hall.
Add this copy of Customer Service-Serve Us America to cart. $42.19, new condition, Sold by discount_scientific_books rated 5.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 2001 by Prentice Hall.
Add this copy of Customer Service to cart. $46.72, new condition, Sold by Media Smart rated 4.0 out of 5 stars, ships from Hawthorne, CA, UNITED STATES, published 2001 by Prentice-Hall.
