"Customer Care" will help you understand why caring for your customers is so important, how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to: focus on your customers and the services you provide - both internal and external; identify your real customer needs and how best to meet them; find out what customers actually think of your service or product; improve communication with your customers - face-to-face, on the telephone ...
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"Customer Care" will help you understand why caring for your customers is so important, how you can improve the service you offer and, ultimately, contribute to achieving organisational excellence. Clear, practical guidance is given on how to: focus on your customers and the services you provide - both internal and external; identify your real customer needs and how best to meet them; find out what customers actually think of your service or product; improve communication with your customers - face-to-face, on the telephone or in writing; turn customer complaints into opportunities to impress; and, monitor, evaluate and continuously improve your customer care.
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Add this copy of Customer Care to cart. $10.99, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 1999 by Chartered Institute of Personnel & Development.
Edition:
1999, Chartered Institute of Personnel & Development
Publisher:
Chartered Institute of Personnel & Development
Published:
1999
Language:
English
Alibris ID:
18219153036
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Seller's Description:
Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
Add this copy of Customer Care to cart. $19.45, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1999 by Mcgraw-Hill Education / Europe, Middle East & Africa.
Edition:
1999, Chartered Institute of Personnel & Development
Publisher:
Chartered Institute of Personnel & Development
Published:
1999
Language:
English
Alibris ID:
16981028944
Shipping Options:
Standard Shipping: $4.99
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 200grams, ISBN: 0852927762.
Add this copy of Customer Care to cart. $22.57, new condition, Sold by Media Smart rated 4.0 out of 5 stars, ships from Hawthorne, CA, UNITED STATES, published 1999 by Chartered Institute of Personnel and Development.
Edition:
1999, Chartered Institute of Personnel & Development
Add this copy of Customer Care (Management Shapers) to cart. $26.01, new condition, Sold by discount_scientific_books rated 3.0 out of 5 stars, ships from Sterling Heights, MI, UNITED STATES, published 1999 by Chartered Institute of Personnel & Development.
Edition:
1999, Chartered Institute of Personnel & Development
