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Conflict Management: A Communication Skills Approach

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Conflict Management: A Communication Skills Approach - Borisoff, Deborah, and Victor, David
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Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. KEY TOPICS: The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, ...

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Conflict Management: A Communication Skills Approach 1997, Pearson, Upper Saddle River

ISBN-13: 9780205272945

2nd edition

Paperback

Conflict Management: A Communication Skills Approach 1989, Prentice Hall

ISBN-13: 9780131675032

Unknown binding