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Cases in Total Quality Management

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Cases in Total Quality Management - Oakland, John S, and Porter, Leslie J
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Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of useful learning can be derived from reading about the TQM experiences of other organizations, which in this book range from a leading business school - the authors' own institution - to a large international chemical company, from ...

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Cases in Total Quality Management 1994, Butterworth-Heinemann, Oxford, England

ISBN-13: 9780750615655

Hardcover