This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.
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This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.
Read Less
Add this copy of Beyond Customer Satisfaction to Customer Loyalty to cart. $2.60, good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1996 by Amacom.
Add this copy of Beyond Customer Satisfaction to Customer Loyalty: the to cart. $3.23, very good condition, Sold by JR Books rated 4.0 out of 5 stars, ships from Grand Rapids, MI, UNITED STATES, published 1996 by Amacom.
Add this copy of Beyond Customer Satisfaction to Customer Loyalty: the to cart. $3.29, good condition, Sold by The Yard Sale Store rated 5.0 out of 5 stars, ships from Narrowsburg, NY, UNITED STATES, published 1996 by Amacom Books.
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Seller's Description:
Good. Sturdy paperback with the front cover having some scuff marks and scratches. Some shelf wear to the covers. Tight binding. The pages flow clearly from beginning to end. A reliable edition!
Add this copy of Beyond Customer Satisfaction to Customer Loyalty to cart. $3.55, good condition, Sold by Alibris rated 5.0 out of 5 stars, ships from NV, USA, published 1996 by Amacom.
Add this copy of Beyond Customer Satisfaction to Customer Loyalty: the to cart. $3.89, very good condition, Sold by HPB-Movies rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1996 by AMACOM.
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Beyond Customer Satisfaction to Customer Loyalty: the to cart. $3.89, very good condition, Sold by HPB-Emerald rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1996 by Amacom Books.
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Beyond Customer Satisfaction to Customer Loyalty: the to cart. $3.89, very good condition, Sold by Half Price Books Inc rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1996 by Amacom Books.
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Beyond Customer Satisfaction to Customer Loyalty: the to cart. $6.99, very good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1996 by Amacom.
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Seller's Description:
Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Add this copy of Beyond Customer Satisfaction to Customer Loyalty to cart. $18.90, very good condition, Sold by MYBOOKSNME rated 3.0 out of 5 stars, ships from MIAMI GARDENS, FL, UNITED STATES, published 1996 by AMACOM/American Management Association.
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Seller's Description:
Very good. Trade paperback (US). Glued binding. 160 p. AMA Management Briefing. Audience: General/trade. (HALF0013) FOLLOWING SPECIAL DESCRIPTION CAREFULLY: This sale is for a Soft Cover Book: Contains No Marking, Highlight, Answers for most Questions, Notes, Names, Marker s Marks, and/or Under-lining. Back and front cover and binding are not (WRINKLE & CREASED). This book has (NO)Water damaged, winkle pages. If you ve received the item and you are not at most 65% satisfied with this item, return the item.
