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Assessing Business Excellence - Porter, Les (Editor), and Tanner, Steve (Editor)
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Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert ...

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Assessing Business Excellence 2015, Routledge, London

ISBN-13: 9781138137806

2nd edition

Hardcover

Assessing Business Excellence 2003, Routledge, Oxford

ISBN-13: 9780750655170

2nd edition

Trade paperback

Assessing Business Excellence 1998, Butterworth-Heinemann, Oxford

ISBN-13: 9780750639859

Revised edition

Trade paperback