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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager - Scott, Gail, and Olson, Lolma, and Leebov Ed D, Wendy
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Are you looking for effective ways to improve service excellence with your team? Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction. This book is especially useful for: - Managers of service lines, ancillary services and support service in hospitals and ...

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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager 2012, Createspace Independent Publishing Platform

ISBN-13: 9781480100497

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