"One of the best business books of the year!"--Library Journal. In a decade where customer satisfaction can mean the success or demise of an organization, customers still encounter barriers to information, inflexible corporate policies, and unenthusiastic employees who leave consumers with everlasting impressions--negative ones. Author James H. Donnelly, Jr. offers proven guidelines management must implement to keep the customers satisfied.
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"One of the best business books of the year!"--Library Journal. In a decade where customer satisfaction can mean the success or demise of an organization, customers still encounter barriers to information, inflexible corporate policies, and unenthusiastic employees who leave consumers with everlasting impressions--negative ones. Author James H. Donnelly, Jr. offers proven guidelines management must implement to keep the customers satisfied.
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Add this copy of 25 Management Lessons From the Customer's Side of the to cart. $4.07, good condition, Sold by Redux Books rated 5.0 out of 5 stars, ships from Wyoming, MI, UNITED STATES, published 1996 by McGraw-Hill.
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Seller's Description:
Good. Paperback. Pages are predominantly clean and unmarked with a few instances of highlighting. Covers show moderate edge wear, corners curling.; 100% Satisfaction Guaranteed! Ships same or next business day!
Add this copy of 25 Management Lessons From the Customer's Side of the to cart. $18.33, fair condition, Sold by Ladylisabooks rated 5.0 out of 5 stars, ships from Chester, , UNITED KINGDOM, published 1992 by McGraw-Hill.
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Used: Acceptable. Size: 8.0 x 5.4 x 0.6 inches; Close To The Customer is a sometimes shocking, often humorous look at encounters between customers and organizations. It gives 25 new ideas you can use to keep customers coming back for more. Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership. Paperback-1992-good condition, 0-7863-1004-9, small corner crease--used books, secondhand books, out of print books, hard to find books, for sale, second-hand books, college books, student books, nonfiction, first edition, exlibrary books sold, signed copies, non-fiction books delivered world wide. Isbn 0786310049.
Add this copy of 25 Management Lessons From the Customer's Side of the to cart. $24.50, new condition, Sold by Basement Seller 101 rated 5.0 out of 5 stars, ships from Cincinnati, OH, UNITED STATES, published 1996 by McGraw-Hill.
Add this copy of 25 Management Lessons From the Customer's Side of the to cart. $26.95, good condition, Sold by Top Notch Books rated 4.0 out of 5 stars, ships from Tolar, TX, UNITED STATES, published 1992 by McGraw-Hill Professional Book Group.
Add this copy of 25 Management Lessons From the Customer's Side of the to cart. $30.59, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1996 by McGraw-Hill Professional.
