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Next in Line: Lowered Care Expectations in the Age of Retail- And Value-Based Health Next in Line: Lowered Care...

Timothy Hoff
Buy from $22.39
eBook from $37.70

Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care Through the Patient's Eyes:...

Margaret Gerteis (Editor), Susan Edgman-Levitan (Editor)
Buy from $1.25

Person-Focused Health Care Management: A Foundational Guide for Health Care Managers Person-Focused Health Care...

Donald L Zimmerman, Denise G Osborn-Harrison
Buy from $57.83
eBook from $44.00

Who Killed Healthcare?: America's $2 Trillion Medical Problem - And the Consumer-Driven Cure: America's $1.5 Trillion Dollar Medical Problem--And the Consumer-Driven Cure Who Killed Healthcare?:...

Regina Herzlinger
Buy from $1.50
eBook from $28.50

Understanding Healthcare Delivery Science Understanding Healthcare...

Michael Howell, Jennifer Stevens
Buy from $40.07
eBook from $72.00

How to Improve Doctor-Patient Connection: Using Psychology to Optimize Healthcare Interactions How to Improve Doctor-Patient...

Christine J. Ko
Buy from $29.65
eBook from $18.70

Perfecting Patient Journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills Perfecting Patient Journeys:...

Judy Worth
Buy from $2.60

Engaging Physicians: A Manual to Physician Partnership Engaging Physicians: A Manual...

Stephen C Beeson
Buy from $1.68

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Service Fanatics: How to...

James Merlino
Buy from $1.68
eBook from $28.50

Measuring and Improving Patient Satisfaction Measuring and Improving...

Patrick J Shelton
Buy from $26.59

The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores The Best Patient Experience:...

Robert Snyder
Buy from $5.53
eBook from $34.00

The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All The Customer Revolution in...

David W Johnson
Buy from $3.25
eBook from $28.80

Consumer-Driven Health Care: Implications for Providers, Payers, and Policy-Makers Consumer-Driven Health Care:...

Regina E Herzlinger
Buy from $6.23

Resolving Patient Complaints: A Step-By-Step Guide to Effective Service Recovery Resolving Patient Complaints:...

Liz Osborne
Buy from $60.86

Medical Error: What Do We Know? What Do We Do? Medical Error: What Do We...

Marilynn M Rosenthal (Editor), Kathleen M Sutcliffe (Editor)
Buy from $6.42

How to Resolve Patient Complaints to Manage Risk: 100 of Your Peers' Best Responses How to Resolve Patient...

Burnette, Cindy Ebern
Buy from $61.74

Patient-Centered Medicine: Transforming the Clinical Method Patient-Centered Medicine:...

Moira Stewart, Judith Belle Brown
Buy from $2.05
eBook from $32.98

Achieving Service Excellence: Strategies for Healthcare Achieving Service Excellence:...

Myron D Fottler, Ph.D.
Buy from $1.99
eBook from $41.50

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager Achieving Impressive Customer...

Gail Scott, Lolma Olson
Buy from $5.50

Person-Centered Health Care Design Person-Centered Health Care...

Dak Kopec
Buy from $61.72
eBook from $28.60

Our Present Complaint: American Medicine, Then and Now Our Present Complaint:...

Charles E Rosenberg
Buy from $1.43
eBook from $4.50

Don't Lose Your Patients: Responding to Clients Who Want to Quit Treatment Don't Lose Your Patients:...

Herbert S Strean, D.S.W.
Buy from $29.30

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently If Disney Ran Your Hospital:...

Fred Lee
Buy from $0.99

Increasing Patient Satisfaction: A Guide for Nurses Increasing Patient...

Roberta L Messner, Susan J Lewis
Buy from $12.85

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