This comprehensive training manual is packed full of ideas and information on every conceivable aspect of guest service from forms of address, decoding airline tickets and folding and packing clothes to fundamentals like serving beverages and making beds. The book will prove a must for general managers, human resource managers and trainers, and for staff and trainees, in all types of establishments that provide accommodation for guests, from ocean liners and luxury hotels to small motels and bed-and-breakfast operations.
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This comprehensive training manual is packed full of ideas and information on every conceivable aspect of guest service from forms of address, decoding airline tickets and folding and packing clothes to fundamentals like serving beverages and making beds. The book will prove a must for general managers, human resource managers and trainers, and for staff and trainees, in all types of establishments that provide accommodation for guests, from ocean liners and luxury hotels to small motels and bed-and-breakfast operations.
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Add this copy of Achieving Excellence in Guest Service to cart. $33.10, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 2004 by Prentice Hall.
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Seller's Description:
Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
