Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation. This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee ...
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Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation. This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. The chapters cover: current health and safety concerns risk assessment procedure the business case taking action to solve interpersonal conflict communication skills and training support to be expected from the organization. Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. Readership: This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.
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Add this copy of Managing Stress and Conflict in Libraries to cart. $5.99, good condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2007 by Facet Publishing.
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Add this copy of Managing Stress and Conflict in Libraries to cart. $35.00, like new condition, Sold by Sequitur Books rated 5.0 out of 5 stars, ships from Boonsboro, MD, UNITED STATES, published 2007 by Facet Publishing.
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Like New. Size: 6x0x9; Softcover. Good binding and cover. Light wear. Clean, unmarked pages. "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out."
Add this copy of Managing Stress and Conflict in Libraries to cart. $85.34, new condition, Sold by Booksplease rated 3.0 out of 5 stars, ships from Southport, MERSEYSIDE, UNITED KINGDOM, published 2007 by Facet Publishing.
