One of the most difficult library activities to carry out really effectively is the seemingly simple task of conducting the reference interview. This practical guide has advice, exercises and strategies for mastering the art of efficiently discovering exactly what users what to know. For 15 years Ross, Nilsen and Dewdney have been collecting and assessing true accounts from public and academic libraries on what works and what doesn't in reference. Drawing from these specific examples, they illustrate the most effective ...
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One of the most difficult library activities to carry out really effectively is the seemingly simple task of conducting the reference interview. This practical guide has advice, exercises and strategies for mastering the art of efficiently discovering exactly what users what to know. For 15 years Ross, Nilsen and Dewdney have been collecting and assessing true accounts from public and academic libraries on what works and what doesn't in reference. Drawing from these specific examples, they illustrate the most effective approaches and troubleshooting techniques. The book features models of human communication such as sense-making and microtraining, exercises for avoiding common pitfalls and dozens of examples of both successful and problematic reference interviews printed next to constructive critiques and suggestions from the authors. The authors demonstrate that complex communication behaviours can be broken down into constituent parts that can be taught one at a time and that successful reference interviewing skills can be aquired and mastered. They show how these techniques can be applied in traditional and electronic contexts and for a variety of users, from children to researchers. Contents include: why bother with a reference interview?; setting the stage for the reference interview - the first 30 seconds; finding out what they really want to know; beyond negative closure; policy and training for the reference interview.
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Add this copy of Conducting the Reference Interview: a How-to-Do-It to cart. $14.15, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 2002 by Facet Publishing.
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Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
Add this copy of Conducting the Reference Interview: a How-to-Do-It to cart. $19.81, good condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2002 by Facet Publishing.
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This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 800grams, ISBN: 9781856044684.
