Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of services to be delivered by the supplier to the client. This incorporates the range of relationships the information unit may have, both with its suppliers and with the parent body. ...
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Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of services to be delivered by the supplier to the client. This incorporates the range of relationships the information unit may have, both with its suppliers and with the parent body. Using case studies, examples and checklists, the book explains the fundamentals of SLAs, how they work and the implications for a library and information service staff. It includes information on managing your customers, legal constraints and trouble-shooting.
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Add this copy of The Complete Guide to Preparing and Implementing to cart. $14.98, good condition, Sold by Goldstone Books rated 4.0 out of 5 stars, ships from Ammanford, CARMS, UNITED KINGDOM, published 2001 by Library Association Publishing.
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Good. All orders are dispatched within 1 working day from our UK warehouse. Established in 2004, we are dedicated to recycling unwanted books on behalf of a number of UK charities who benefit from added revenue through the sale of their books plus huge savings in waste disposal. No quibble refund if not completely satisfied.
Add this copy of The Complete Guide to Preparing and Implementing to cart. $19.45, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2001 by Library Association Publishing.
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This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. With owner's name inside cover. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 400grams, ISBN: 9781856044103.
Add this copy of The Complete Guide to Preparing and Implementing to cart. $31.81, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2001 by Facet Pub.
