In 1979, John Carona founded Associa, a community association management company, with just one client. Under his leadership, Associa has grown to become the largest and most stable management company in North America. In In the Common Interest II, Carona shares the secrets of his success for those in the community management industry and any leader interested in the ""how"" of building a successful service business. Customer service is at the heart of his philosophy, guiding his employees in every action, communication, ...
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In 1979, John Carona founded Associa, a community association management company, with just one client. Under his leadership, Associa has grown to become the largest and most stable management company in North America. In In the Common Interest II, Carona shares the secrets of his success for those in the community management industry and any leader interested in the ""how"" of building a successful service business. Customer service is at the heart of his philosophy, guiding his employees in every action, communication, process, and relationship. It permeates every aspect of his company, from client relationships to employee culture. Carona is not bragging about his success, although he certainly could. He genuinely wants to help others create their own successes. He shares the details of his approach: Associa's mission statement, four pillars, five core values, as well an in-depth explanation on the application of these concepts: the Five Star Customer Service Model. Each chapter includes easy-to-understand explanations of these tenets, a ""Service in Action"" case study, and self-assessment questions that readers can use to guide their own organizational development. Readers will walk away with a thorough understanding of the importance of customer service and how to implement similar policies and practices to help their own organizations be the best they can be.
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Add this copy of In the Common Interest II: Embracing Five Star Customer to cart. $2.88, like new condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2018 by Greenleaf Book Group Press.
Add this copy of In the Common Interest II: Embracing Five Star Customer to cart. $2.88, very good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2018 by Greenleaf Book Group Press.
Add this copy of In the Common Interest II: Embracing Five Star Customer to cart. $3.75, fair condition, Sold by Goodwill Books rated 5.0 out of 5 stars, ships from Hillsboro, OR, UNITED STATES, published 2018 by Greenleaf Book Group Press.
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Add this copy of In the Common Interest II: Embracing Five Star Customer to cart. $8.47, new condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Memphis, TN, UNITED STATES, published 2018 by Greenleaf Book Group Press.
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Add this copy of In the Common Interest II: Embracing Five Star Customer to cart. $21.90, new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2018 by Greenleaf Book Group Press.
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New. Sewn binding. Cloth over boards. 264 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of In the Common Interest II: Embracing Five Star Customer to cart. $21.90, like new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2018 by Greenleaf Book Group Press.
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Fine. Sewn binding. Cloth over boards. 264 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of In the Common Interest II: Embracing Five Star Customer to cart. $22.69, very good condition, Sold by Hay-on-Wye Booksellers rated 3.0 out of 5 stars, ships from Hereford, UNITED KINGDOM, published 2018 by Greenleaf Book Group Press.
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Very Good. Dust jacket has a crease on the back cover otherwise on very good condition, book content is in like new condition. Sewn binding. Cloth over boards. 264 p.