Federal complaint-handling, ombudsman, and advocacy offices have different forms, capacities, and designations. This book reviews the state of research in this field and the heritage of such offices, examines and compares them, along with legislative developments and past proposals to establish a government-wide ombudsman.
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Federal complaint-handling, ombudsman, and advocacy offices have different forms, capacities, and designations. This book reviews the state of research in this field and the heritage of such offices, examines and compares them, along with legislative developments and past proposals to establish a government-wide ombudsman.
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