How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos ...
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
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Add this copy of This is Service Design Doing: Applying Service Design to cart. $15.24, fair condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2018 by O'Reilly Media.
Add this copy of This is Service Design Doing: Applying Service Design to cart. $15.26, good condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2018 by O'Reilly Media.
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Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Add this copy of This is Service Design Doing: Applying Service Design to cart. $15.26, fair condition, Sold by Goodwill of Orange County rated 5.0 out of 5 stars, ships from Santa Ana, CA, UNITED STATES, published 2018 by O'Reilly Media.
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Fair. Book has internal/external wear and/or highlighting and underlining. It may have creases on the cover and some folded pages. This is a USED book. Codes have been used. All items ship Monday-Friday within 2-3 business days. Thank you for supporting Goodwill of OC.
Add this copy of This is Service Design Doing: Applying Service Design to cart. $15.27, good condition, Sold by AmazingBooksPGH rated 5.0 out of 5 stars, ships from Pittsburgh, PA, UNITED STATES, published 2018 by O'Reilly Media.
Add this copy of This is Service Design Doing: Applying Service Design to cart. $18.11, fair condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2018 by O'Reilly Media.
Add this copy of This is Service Design Doing: Applying Service Design to cart. $18.12, good condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2018 by O'Reilly Media.
Add this copy of This is Service Design Doing: Applying Service Design to cart. $19.99, good condition, Sold by Friends Library Bookstore rated 5.0 out of 5 stars, ships from Eau Claire, WI, UNITED STATES, published 2018 by O'Reilly Media.
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Good. Ex-library. Ex-library book with the usual stamps, stickers and markings. Covers are protected in clear vinyl. Covers have slight wrinkles, and front cover curls along front edge. Spine is straight and strong. Pages are clean and crisp. The book shows minimal wear. From the back cover: This book will help you to move from theory to practice as you connect experience to operations and to business success, building a customer-centric culture in your organization." The book is colorfully illustrated with charts, graphs and diagrams. 542 pp.
Add this copy of This is Service Design Doing Applying Service Design to cart. $21.95, good condition, Sold by Mahler Books rated 5.0 out of 5 stars, ships from Pflugerville, TX, UNITED STATES, published 2018 by O'Reilly Media.
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Good. 1491927186. This book is in good condition; no remainder marks. It does have some cover shelfwear, edge wear, corner wear; corner creasing to about 10 pages from improper storage. Inside pages have no writing.; 7.25 X 1 X 9 inches; 541 pages.
Add this copy of This is Service Design Doing: Applying Service Design to cart. $22.88, good condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2018 by O'Reilly Media.
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Seller's Description:
Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Add this copy of This is Service Design Doing: Applying Service Design to cart. $23.49, good condition, Sold by Books-FYI rated 5.0 out of 5 stars, ships from cadiz, KY, UNITED STATES, published 2018 by O'Reilly Media.
