A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new ...
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A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people's identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, human motivation and information sources. These factors combine with the characteristics of information users and the political context to shape perceptions, judgment and decisions. Behavioral public performance suggests lessons to improve design and use of performance metrics in public management and democratic accountability.
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Add this copy of Behavioral Public Performance: How People Make Sense of to cart. $7.26, very good condition, Sold by Jenson Books Inc rated 5.0 out of 5 stars, ships from Logan, UT, UNITED STATES, published 2020 by Cambridge University Press.
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Very Good. Trade paperback (US). Glued binding. 75 p. Contains: Unspecified, Line drawings, black & white. Elements in Public and Nonprofit Administration.
Add this copy of Behavioral Public Performance: How People Make Sense of to cart. $19.19, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2020 by Cambridge University Press.
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New. Print on demand Trade paperback (US). Glued binding. 75 p. Contains: Unspecified, Line drawings, black & white. Elements in Public and Nonprofit Administration.
Add this copy of Behavioral Public Performance (Elements in Public and to cart. $36.57, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2020 by Cambridge University Press.
Add this copy of Behavioral Public Performance (Elements in Public and to cart. $66.88, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2020 by Cambridge University Press.