The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; ...
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The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently. "A refreshing deconstruction of the control freakery of the current performance regime. It could do for thinking on business improvement what An Inconvenient Truth has done for climate change." Andrew Grant, Chief Executive, Aylesbury Vale District Council "This is the must-have book. It correctly identifies why the present regime is failing our citizens and customers, but more importantly it gives the reader a proven method by which to bring about real improvement in service performance and cost." Dr Carlton Brand, Director of Resources, Wiltshire County Council "This book is uncomfortable, challenging and very direct. It offers huge learning and insight... A superb read." David McQuade, Deputy Chief Executive, Flagship Housing Group "If ministers, local authority leaders and chief executives only read one book this year this is it. A true beacon of sanity in an increasingly insane regime; ministers should read this and recognise the error of their ways." Mark Radford, Director of Corporate Services, Swale District Council
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Add this copy of Systems Thinking in the Public Sector: the Failure of to cart. $3.14, very good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2008 by Triarchy Press Ltd.
Add this copy of Systems Thinking in the Public Sector: the Failure of to cart. $5.67, good condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2008 by Triarchy Press Ltd.
Add this copy of Systems Thinking in the Public Sector: the Failure of to cart. $5.99, good condition, Sold by St. Vinnie's Books rated 5.0 out of 5 stars, ships from Eugene, OR, UNITED STATES, published 2008 by Triarchy Press Ltd.
Add this copy of Systems Thinking in the Public Sector: the Failure of to cart. $19.45, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2008 by Triarchy Press.
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This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 600grams, ISBN: 9780955008184.
Add this copy of Systems Thinking in the Public Sector: the Failure of to cart. $19.81, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2008 by Triarchy Press.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 550grams, ISBN: 9780955008184.
Add this copy of Systems Thinking in the Public Sector: The Failure of to cart. $24.10, like new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2008 by Triarchy Press Ltd.
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Fine. Trade paperback (US). Glued binding. 224 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
