Skip to main content alibris logo
Managing the Unexpected: Assuring High Performance in an Age of Complexity - Weick, Karl E, Dr., and Sutcliffe, Kathleen M
Filter Results
Shipping
Item Condition
Seller Rating
Other Options
Change Currency

High reliability organizations (HROs) such as ER units in hospitals or firefighting units are designed to perform efficiently under extreme stress and pressure. Using HROs as the model for the 21st century organization, Karl Weick and Kathleen Sutcliffe show readers how to respond to unexpected challenges with flexibility rather than rigidity and to reduce the disruptive effects of change by using tools such as sensemaking, stress reduction, migrating decisions, and labeling. Introducing the powerful new concept of ...

loading
Managing the Unexpected: Assuring High Performance in an Age of Complexity 2001, Jossey-Bass, San Francisco, CA

ISBN-13: 9780787956271

Hardcover