The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a Rcustomer firstS theme into each of the basic management concepts. The new edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.
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The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a Rcustomer firstS theme into each of the basic management concepts. The new edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.
Read Less
Add this copy of Management: Meeting and Exceeding Customer Expectations to cart. $91.10, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1997 by Cengage Learning.
