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Quality Management: Creating and Sustaining Organizational Effectiveness - Summers, Donna C S
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Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance. This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the ...

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Quality Management: Creating and Sustaining Organizational Effectiveness 2008, Pearson, Upper Saddle River, NJ

ISBN-13: 9780135005101

2nd edition

Hardcover

Quality Management: Creating and Sustaining Organizational Effectiveness 2004, Prentice Hall, Upper Saddle River, NJ

ISBN-13: 9780132626439

Hardcover